NOW HIRING – CUSTOMER SERVICE REPRESENTATIVE (CSR) - admin / office - administrative job employment

West Sacramento, CA

Leading Print Partner is seeking a professional, dependable, and detail-oriented Customer Service Representative (CSR) to join our team. We are looking for someone with excellent communication skills, strong organizational abilities, and a commitment to providing outstanding customer service in a fast-paced commercial printing environment.

Previous printing industry experience is a plus but not required. We are willing to train the right candidate.

Job Responsibilities

• Serve as the primary point of contact for customers, providing professional and timely assistance.

• Respond promptly to customer inquiries via phone and email.

• Process customer orders and ensure all job specifications and details are accurate.

• Coordinate with estimating, prepress, production, and shipping departments to ensure jobs are completed accurately and on schedule.

• Monitor job progress and proactively communicate updates to customers.

• Assist customers with quotes, order status, delivery schedules, and general questions.

• Resolve customer concerns professionally and efficiently.

• Maintain accurate customer records, order information, and documentation.

• Manage multiple priorities while meeting deadlines.

• Perform additional administrative and customer service duties as needed.

Job Requirements

• Previous customer service experience preferred.

• Printing industry experience is a plus but not required.

• Experience with PrintSmith Vision is a plus.

• Excellent written and verbal communication skills.

• Strong computer skills, including Microsoft Office and email.

• Exceptional attention to detail, organization, and follow-through.

• Ability to multitask, prioritize responsibilities, and work efficiently under pressure.

• Strong problem-solving skills and a customer-focused attitude.

• Must be dependable, punctual, and professional.

• Ability to work independently and collaboratively with multiple departments.

• Willingness to learn printing terminology, processes, and production requirements.

What We're Looking For

A motivated, organized, and proactive individual who takes ownership of their responsibilities and understands the importance of accuracy, communication, and customer satisfaction.

The ideal candidate is a team player who can manage multiple customer accounts and projects while maintaining a positive, professional attitude.

Join the LPP Team!

Leading Print Partner is an Equal Opportunity Employer.

To Apply:

Please submit your resume, a short summary of your relevant experience, and your contact information. Qualified Applicants will be contacted via email/phone call for any questions.